Cards Relationship Manager @ Indusind Bank

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Cards Relationship Manager

Indusind Bank
0 - 4 years
Mumbai
17 days ago
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Job Description

Role Details :

Need dynamic service oriented team member to be a part of Contact center to cater to the needs of IndusInd Bank valuable customers over the Phone (Across all verticals).

Overall Job Description :

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines.
Capture problem indicators, highlight and suggest improvement.
Adherence to the monthly Scorecard parameters including Quality, Efficiency and Accuracy.
Maintain adequate knowledge levels on products, processes and systems used.
Ensure sales target are met.

Education Work Experience Requirements & Location :

Education - Essential requirement : Any graduate(15 years of education).

Work experience - Both fresher & experience.

Location - From Dadar to Mira bhayandar & Ghatkopar to Varsova.

Any specific requirements :

Excellent verbal communication skills.
Ability to comprehend, capture as well as interpret basic customer information.
Strong customer service focus.
Knowledge of Banking / Credit cards preferred.

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Freshers

Contact Details:

Company: Indusind Bank
Location(s): Mumbai

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Keyskills: Credit Cards Upsell Customer Relationship Customer Service Sales Casa Cross Selling Telesales Cross Sales Banking Products

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₹ -5.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Indusind Bank

\n\nBandhan Bank Ltd. is an Indian banking and financial services company, headquartered in Kolkata, West Bengal. Bandhan Bank is present in 34 out of 36 states and Union Territories of India. Presently Bandhan Bank has 5,371 banking outlets pan-India serving more than 2.30 crore customers. On 17 Ju...

Cards Relationship Manager @ Indusind Bank

Home > Customer Success, Service & Operations - Other