Email Support Executive
- Indusind Bank
- 0 - 4 years
- Mumbai
- 15 days ago
- Email to a friend
- Report this job
Job Description
Duties and Responsibilities.
- Ensure that the customers mail is read completely and all concerns are addressed.
- Provide customers with correct and relevant product and service information.
- Ensure regular follow up is done and escalation matrix followed for speedy resolution.
- Research the required information using available resources.
- Identify and escalate priority issues, route e-mails to appropriate resource for early attention.
- Effectively communicate customer details to the resolution unit for timely resolution.
- Meet commitments towards customers and organization.
- Understand the impact of e-mail / written communication.
- Display Time flexibility towards shifts as per work floor requirements.
- Be available for additional responsibilities as per business requirements.
- Cross sell various Banks Products.
Skills and Specifications.
- Experience in Call, Chat, Email customer engagement at Contact Centre preferred.
- Good knowledge about consumer products such as savings accounts, current accounts, loans, KYC, Cards, ScanPay, and UPI.
- Excellent communicator- excellent oral, written and interpersonal communication skills.
- Ability to analyze the things by exceptional listening and analytical skills.
- Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards.
- Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well.
- Demonstrated ability to work well in a team environment, Self-motivated and should be dedicated to provide exceptional service to the bank.
- Good negotiation skills with customer-oriented attitude.
Education Work Experience Requirements & Location :
Education - Essential requirement : Any graduate(15 years of education).
Work experience - At least 2 -3 years of experience in Voice/ Non-Voice process, preferably in banking/ financial Industry.
Location - From Dadar to Mira bhayandar & Ghatkopar to Varsova.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Indusind BankLocation(s): Mumbai
Keyskills: Email Support Blended Process Customer Support Customer Service Calls Handling Email Handling Customer Care Email Communication Email Process
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Indusind Bank
\n\nBandhan Bank Ltd. is an Indian banking and financial services company, headquartered in Kolkata, West Bengal. Bandhan Bank is present in 34 out of 36 states and Union Territories of India. Presently Bandhan Bank has 5,371 banking outlets pan-India serving more than 2.30 crore customers. On 17 Ju...
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