Bilingual Customer Support- French & English
- IntouchCX
- 0 - 3 years
- Hyderabad
- 8 days ago
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Job Description
We are looking for a customer-focused Bilingual Customer Support Executive fluent in French and English to handle customer interactions across voice, chat, and/or email channels. The ideal candidate should be comfortable working in night and graveyard shifts, have strong communication skills, and be passionate about delivering excellent customer experiences.
Key Responsibilities
- Handle customer inquiries and support requests in French and English
- Provide accurate information and resolve customer issues efficiently
- Maintain a professional and empathetic approach in all customer interactions
- Document customer interactions and update records in internal systems
- Escalate complex issues to the appropriate teams when required
- Meet quality, productivity, and customer satisfaction benchmarks
Required Skills & Qualifications
- Fluency in French(B2) and English(B2) (verbal and written)
- 03 years of experience in customer support or a related role
- Strong communication and interpersonal skills
- Good problem-solving and multitasking abilities
- Basic computer knowledge and familiarity with CRM tools is a plus
- Willingness to work night shifts and graveyard shifts
Preferred Qualifications
- Prior experience in a BPO or international customer support environment
- Understanding of customer service best practices
Work Schedule
- Night shifts / Graveyard shifts
- Flexible to rotational shifts as per business requirements
What We Offer
- Training and growth opportunities
- Supportive and collaborative work environment
- Apply now by sharing your resume to ya**********r@in******x.com (OR) 7386528***
- DISCLAIMER:
*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registeration fee, Refundable fee etc.,
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: French B2 Communication Skills Customer Support International Call Center French Language Voice Process International Voice French Translation International BPO
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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