Hiring For Customer Support - Senior Process Executive @ Cognizant

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Hiring For Customer Support - Senior Process Executive

Cognizant
0 years
Hyderabad
14 hours ago
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Job Description

Domain: ITES/BPO, KPO

Designation: Senior Process Executive Voice & Chat (Blended)

Educational Background: Minimum Graduate

Excellent communication skills (written and verbal)
Should have prior experience of handling Calls or Chats for North America or EMEA or AU/NZ /SG - based English processes (For Customer/ Technical / Product support team)
Should have experience in handling back-to-back calls or concurrent chats (Minimum:2)
Ability to communicate correctly and clearly with all customers with customer centric mindset
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Familiarity with Windows, Microsoft Office & Browsing Internet resources
Excellent typing skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Organized and detail-oriented
Resolving Technical complex queries
Drive continuous improvement through root cause identification and defect elimination

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: HYD - Permanent Work from Office.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills: Customer Support Voice Process BPO Voice Support

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Cognizant

Seven Consultancy is a result of the motivation of young entrepreneurship under the guidance of experienced professional from industry. Young entrepreneurs know the recent trends of market. Flexibility of the services has helped Seven consultancy to secure a brand name in the market. So we have acce...

Hiring For Customer Support - Senior Process Executive @ Cognizant

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