Content Moderator
- Cognizant
- 1 - 3 years
- Hyderabad
- 3 days ago
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Job Description
About Cognizant
Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centers worldwide and approximately 336,300 employees as of March 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com.
Job Summary:
We are currently seeking meticulous Process Executives and Senior Process Executives to contribute to our Generative AI initiatives. The successful candidates will be responsible for conducting rigorous Evaluations to verify the accuracy, completeness, and contextual relevance of AI-generated content pertaining to Business Points of Interest (POIs). This role is instrumental in maintaining the delivery of High-Quality Data Inputs for the project.
Job Description:
Conduct exhaustive research utilizing authorized resources and external digital platforms to validate business information, including hours of operation and geographical precision
Perform high-fidelity data annotation by adhering to rigorous protocols to ensure that automated system outputs maintain contextual relevance and factual integrity
Utilize advanced interpretative skills to analyze complex regulatory frameworks and promptly integrate procedural updates or technical nuances
Conduct thorough research to identify critical sources of information
Consistently achieve established daily productivity and accuracy benchmarks while ensuring uniform application of moderation policies
Meticulous with attention to detail and the ability to identify patterns
Strictly adhere to compliance guidelines and industry best practices while managing highly sensitive data
Client-centric and results-driven, with a commitment to delivering high-quality, actionable outcomes
Required Qualifications :
12 years of professional experience in content moderation, data processing, or a related investigative field
Bachelors or Masters Degree in English (mandate) from a Tier 1 college
Minimum 1 year of hands-on experience specifically in Google Maps processes (POI verification, business listings)
Core Competencies & Skills:
Exceptional ability to navigate websites to validate information; familiar with verifying digital data against physical location realities
Proficient to comprehend summaries, understand user intent, and interpret complex data guidelines
Ability to make sound decisions on ambiguous cases and categorize claims accurately
Ability to switch between different evaluation types and grasp process nuances quickly
Good to have Meta Skills:
Demonstrates a strong sense of responsibility and accountability for tasks and outcomes
Demonstrates attention to detail while maintaining a high standard of accuracy in all deliverables."
Work Environment and Conditions:
This is an in-office role requiring 5 days a week at our Hyderabad location reporting to the Team Lead
Flexibility to work in different shifts(24x5) as per business requirements
Must be comfortable handling explicit and extremely sensitive content if required
Candidates must meet the qualifications listed above to be considered for this role.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Content Moderation Voice Google Maps Customer Support Mapping
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