Manage daily hub operations including sorting, loading, dispatch, and delivery to ensure SLA adherence.
Supervise hub staff, delivery executives, and vendors; plan shifts, manage attendance, and drive productivity.
Monitor shipment flow, inventory, returns (RTO), and reconciliation to minimize losses and damages.
Ensure strict compliance with SOPs, safety standards, and quality guidelines.
Track operational KPIs such as delivery success rate, TAT, productivity, and cost efficiency.
Handle operational escalations, customer complaints, and delivery issues with quick resolution.
Coordinate with transporters, delivery partners, and central operations teams.
Maintain hub infrastructure, security, and workplace safety.
Prepare daily and weekly MIS reports and share insights with management.
Drive continuous process improvement and cost optimization initiatives.

Keyskills: team lead hub incharge
Shadowfax is India's most trusted on demand last mile logistics network offering tech enabled one stopdelivery solutions. We are on a mission to connect the next one million micro entrepreneurs andsuppliers in logistics using singular platform to bridge the information gap and eradicate inef...