Tech Operations Engineer IoT / Platform Operations @ Quest Global

Job Description

JD: Tech Operations Engineer IoT / Platform Operations (L1)

Number of positions: 3

Location: Bangalore

Experience: 25 years

Employment Type: Full-time

Shift: Rotating shifts (5 days/week) Work from office all the 5 days

Role Summary

We are looking for a Tech Operations Engineer to support IoT platforms across Fleet, Energy, and Solar domains. This role focuses on platform operations, issue analysis, and bulk operational activities. It is a technology-led operations role .

Key Responsibilities

• Handle L1-level support for IoT platforms via ticketing portal and email
• Perform bulk operational activities such as:
• Device onboarding and registration
• Asset and customer tagging
• Configuration updates and validations
• Analyze issues to identify whether they are:
• Platform-related
• Device-related
• Network-related
• Perform first-level technical troubleshooting and RCA using portals, logs, dashboards, and data checks
• Coordinate with customer L2 teams for escalations with proper analysis
• Update tickets, documentation, and knowledge base regularly
• Support multiple IoT platforms after cross-training

Required Skills & Experience

• 45 years of experience in:
• Tech operations / NOC / SOC / IoT Ops / SaaS support
• Strong understanding of:
• Ticket-based support models
• Incident and problem management
• Comfortable working with:
• Dashboards, logs, Excel
• Good written communication skills (email-focused support)
• Willingness to work in shifts

Nice to Have

• Exposure to IoT / Telecom / Energy / Fleet platforms
• Experience with ServiceNow, Freshdesk, Jira Service Management, or similar tools
• Basic understanding of APIs, device telemetry, or network concepts

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