Associate Analyst U1 - Uk Verification Process (non-voice / Non-it)
- Tech Mahindra
- 0 - 1 years
- Noida, Gurugram
- 4 days ago
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Job Description
Greetings From Tech Mahindra!
We are currently hiring for Associate Analyst - U1 to work with our internal teams here in Noida & Hyderabad.
Role: Associate Analyst U1 (Full Time/Permanent)
Location: Sector 62-Noida (UP) or Hi-Tech City Hyderabad
Experience: 0 Months - 1 Year (In any International process (Voice or Non-Voice)
Work Mode: Work from office (5 days)
Shift: UK (12 PM Till 9:30 PM, Fixed week offs on Sat & Sun) Two way transportation will be provided
Client: UK Based (800 years old - Publishing / Edutech)
Payroll: Tech Mahindra
KEY ACCOUNTABILITIES AND RESPONSIBILITIES:
- Manually verify or monitor responses that the automated digitized marking system is unable to translate within the agreed confidence levels with utmost quality.
- Qualitative Accuracy agreed to SLA.
- Quantitative Consistent entry to agreed SLA.
- Follow guidelines, training and feedback imparted while performing duties in the response verification and/or monitoring process.
- Maintain and follow data and information security guidelines.
- Report on issues or challenges to the reporting manager as soon as possible to avoid errors or delays in the submission of the work.
- Assist teams in all tasks required to complete the project and liaise with other functional groups as required.
- Pulling of reports to enable the monitoring of systems and users to ensure quality.
- The review and amendment of key documentation and process maps for future training and audit purposes.
- Generation and distribution of key performance indicators with global stakeholders
REQUIRED:
- Must have at least minimum 0- 6 months of experience working in any international project and must be able to manage Stakeholders/Clients from US & UK on calls and emails.
- Must have exceptional communication skills (Both written & Verbal) and must be able to multitask.
- Attention to detail is mandatory.
- Good email drafting skills and should have hands-on experience with MS Excel.
- Need Graduation in any field.
Interested candidates can share their CV's at MK********4@te*********a.Com or can text on my Whatsapp: 7303647***
Regards,
Megha Khilwani
Recruiter - TA
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Noida, Gurugram
Keyskills: BPO Voice Process International UK Process International BPO Voice Support US Process Communication Skills Customer Support Bpo Voice Attention To Detail International Process Us Voice Process Stakeholder Management International Voice Process International Calling
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