International Voice Process Executive - US Process
- IntouchCX
- 0 - 5 years
- Bengaluru
- 9 days ago
- Email to a friend
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Job Description
Dear Candidate,
Greetings from Intouchcx!
We are excited to share a fantastic job opportunity with you. Please find the details below along with the attached job description.
Location: Electronic City Phase 1, Bangalore
Shift: Rotational Shifts
Work Schedule: 5 Days a Week | 2 Rotational Week-Offs
Contact Details:
Contact No - 8147091***
Email - sh**********a@in******x.com
Key Responsibilities:
The role of the Customer Service Associate (CSA) - Voice, will be responsible
for:
- Having daily interactions with the customer to handle issues from end to end via call
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving ssues
- Providing white glove service and having the ability to provide anoverall excellent customer experience
- Managing customer expectations regarding estimated responsetimes.
- An obligation to deliver exceptional customer service
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed on all calls
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
Compensation & Benefits:
- Take-Home Salary: Upto 30,000 per month (Decent hike on last drawn salary)
- Performance Incentives: Up to 6,000 per month
- Total CTC: 4.98 LPA
Exclusive Employee Benefits:
- Complimentary Two-Way Cab Service Hassle-free daily commute
- Travel Allowance - In case you choose for self-transport.
- Free Meals Stay energized throughout your shift
- Comprehensive Health Insurance Weve got you covered
- PF & Other Statutory Benefits Secure your future
Why Join Intouchcx?
Be a part of a vibrant, growth-oriented team where your contributions are valued and rewarded. Build a promising career in customer experience with global exposure and continuous learning opportunities!
Take the next step towards a rewarding career journey with us. We look forward to receiving your application.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: US Process International Voice Us Voice Process International Voice Process International BPO Us Calling International Call Center AR Calling Technical Voice Process International Calling
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