Customer Service Executive
- NCR Corporation
- 2 - 7 years
- Mumbai
- 28 days ago
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Job Description
Location: Vikhroli, MumbaiLocation: Vikhroli, Mumbai
Shift : 24*7
Shift Timings:
- 01:30-10:30
- 02:30-11:30
- 23:30-08:30
Key Responsibilities
- Manage and assign work orders to Customer Engineers to meet SLA timelines.
- Monitor all open calls, schedule appointments, and coordinate with thirdparty providers when needed.
- Escalate delays or issues to the Team Leader or Territory Manager.
- Communicate regularly with engineers, track their schedules, and maintain duty rosters.
- Handle customer complaints, incoming messages, and daily call management tasks.
- Ensure accurate call closure, correct device details, and proper billing.
- Coordinate parts logistics and follow global call management procedures.
Work Environment
- Requires shift rotation, weekend/holiday work, and extended hours (24x7 environment).
- High volume of calls/work orders with continuous PC/telephone usage.
- Team-based role with multiple internal interactions.
Requirements
- Graduate with 2-7 years experience in coordination/customer service.
- Shift would get rotated on 6 months basis.
- Basic computer skills, typing proficiency, and familiarity with mapping & Windows tools.
- Strong communication, listening, and relationshipbuilding skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: Customer Service Customer Support Service Coordination Service Planning After Sales Service Service Operations Customer Handling
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