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International Voice Process Executive @ NLB Services

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 International Voice Process Executive

Job Description

Job description:


Job Title: International Voice Process Executive (US Process)

Location: Noida

Shift:Night Shifts

Salary -upto 5 LPA

One time Meal

Both Side cab

Week Offs:Rotational (2)


Experience Required:

  • Minimum 1 year of experience in an International or US Voice process
  • Proven track record in outbound/inbound calling for US-based clients

Virtual Round


Key Responsibilities:

  • Handle inbound calls for US customers, ensuring a high standard of customer service
  • Resolve queries and provide accurate information in a professional manner
  • Meet process targets including call handling, quality, and customer satisfaction metrics
  • Document call details and maintain accurate customer records in CRM systems
  • Adapt to process updates and ensure compliance with client requirements and company policies

Requirements:

  • Excellent verbal and written communication skills in English
  • Ability to work in all rotational shifts, including night shifts
  • Strong problem-solving skills and customer-focused approach
  • Comfortable working with targets and deadlines
  • Basic computer proficiency and familiarity with CRM tools

Call Riya Puri-7042475***

E-mail: ri******i@nl****h.in

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: NLB Services
Location(s): Noida, Gurugram

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Keyskills:   International Call Center US Process Customer Support Voice Process International Voice Us Voice Process Voice Support International Voice Process International BPO International Calling

 Fraud Alert to job seekers!

₹ 1-5 Lacs P.A

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NLB Services

NLB is one of the fastest growing transformational workforce solutions provider. Over the last 16+ years, we have significantly grown our expertise from an IT Consulting firm to Digital Transformation, Analytics, Health-tech, E-Learning and Financial Services domains. Our comprehensive range of so...