Fresher Hiring - US Voice Process - Hyderabad
- Artech Infosystems
- 8 Positions
- Hyderabad
- 4 days ago
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Job Description
- Key Responsibilities
- Handle inbound and outbound international voice calls professionally
- Interact with US healthcare stakeholders (patients, providers, insurance companies)
- Collect, verify, and update patient and insurance information
- Assist with appointment details, claim status, authorizations, and eligibility checks
- Document call details accurately in internal systems
- Follow HIPAA guidelines and maintain patient confidentiality
- Resolve queries within defined TAT and quality standards
- Escalate complex issues to appropriate teams when required
- Strong verbal communication skills in English
- Comfortable with US accent and international calling standards
- Basic understanding of US healthcare processes (claims, eligibility, billing, authorizations)
- Good listening, problem-solving, and customer handling skills
- Ability to work with CRM, calling tools, and healthcare applications
- Willingness to work in US shifts / night shifts
Required Skills
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Fresher Hiring - US Voice Process - HyderabadContact Details:
Company: Artech InfosystemsLocation(s): Hyderabad+ View Contact
Keyskills: international call center process communication customer support voice
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₹ 0 to 4 Yr
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Artech Infosystems
Artech, a certified Great Place to Work in India, is the largest Women & Minority owned IT staffing firm in the US, with US$ 925+ million annual revenue run rate in 2022 and a footprint across the globe. With more than three decades of experience, Artech empowers businesses through applied...
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