Production and Support Engineer @ Citiustech

Job Description

We are seeking a highly skilled and proactive Alert Monitoring & Troubleshooting Analyst to join our team. The ideal candidate will be responsible for monitoring system alerts, prioritizing and troubleshooting issues, performing root cause analysis (RCA), and providing actionable insights to reduce recurring incidents. This role requires strong technical expertise in Linux, PostgreSQL, networking, and excellent communication skills to collaborate with multiple stakeholders.

Key Responsibilities:

• Monitor and analyze system alerts in real-time.
• Prioritize alerts based on severity and business impact.
• Troubleshoot issues across Linux/Windows-based platforms, databases, and networks.
• Perform detailed Root Cause Analysis (RCA) for recurring or critical issues.
• Analyze alert trends site-wise and recommend proactive measures to reduce alert volume.
• Collaborate with cross-functional teams to implement permanent solutions.
• Document incidents, RCA findings, and resolution steps clearly and concisely.
• Communicate effectively with internal teams, clients, and stakeholders.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Application Production Support Ticketing Tools SQL Queries Production Support Linux Support Troubleshooting Monitoring Tools