Process Associate - Product Support Specialist
- Genpact
- 0 - 3 years
- Noida, Gurugram
- 2 days ago
- Email to a friend
- Report this job
Job Description
Ready to shape the future of work?
At Genpact, we dont just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
We are inviting applications for the role Product Support
- Work location: Gurgaon
- Experience: 6 months to 1 year (previous exp. in customer service domain Required)
- Graduation: Any graduate
- Shifts: US Shifts
- Required Skills and Experience
- Technical Proficiency: Experience in troubleshooting expected errors and managing standard setups for business workflows.
- Sales Acumen: Ability to cross-sell products and meet sales targets within the QuickBooks ecosystem.
- Customer Service: Strong skills in providing exceptional customer service and onboarding support.
- Data Management: Proficiency in back-office data entry related to banking, tax filing, and business workflows.
Preferred Qualifications
- Industry Knowledge: Familiarity with offerings such as QBO Core, QB Commerce, QB Pro/Premier (Mac and Windows), QB Time, and payroll administration.
- Product Expertise: Understanding of select onboarding programs, social back-office operations, workers compensation, and guided setup processes.
- Retention Strategies: Experience in core retention, saves/retention strategies, and community engagement.
Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Product Support Account Management Back Office Operations Techinical Support Voice Process customer onboarding Troubleshooting
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in