Service Now Platform, Itsm & Spm
- Cirruslabs
- 3 - 8 years
- Hyderabad
- 10 days ago
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Job Description
We are CirrusLabsOur vision is to become the worlds most sought-after niche digital transformation company that helps customers realize value through innovation
Our mission is to co-create success with our customers, partners and community
Our goal is to enable employees to dream, grow and make things happen
We are committed to excellence
We are a dependable partner organization that delivers on commitments
We strive to maintain integrity with our employees and customers
Every action we take is driven by value
The core of who we are is through our well-knit teams and employees
You are the core of a values driven organization You have an entrepreneurial spirit
You enjoy working as a part of well-knit teams
You value the team over the individual
You welcome diversity at work and within the greater community
You arent afraid to take risks
You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization
You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve You are excited about creating change because your skills can help the greater good of every customer, industry and community
We are hiring a talented Service Now Platform, ITSM & SPM >to join our team
If you're excited to be part of a winning team, CirrusLabs ( http://-cirruslabs
io ) is a great place to grow your career Experience - 3-8 years
Location - Hyderabad Description: ServiceNow Functional Consultant -
Min 5yrs relevant experience as ServiceNow BA, lead or managed multiple Client engagements Hands-on experience with ITSM using SPM Product & Agile methodologies
Your role as a ServiceNow Functional consultant is to provide functional assistance and guidance to the respective processes & products of ServiceNow across multiple areas Have implemented any of SPM / Agile processes along with knowledge on ServiceNow Platform & ITSM
(Good to have CSM, HRSD, GRC process knowledge or other applications
)
Use considerable judgment to determine solution and seek guidance on complex problems
Confirm whether the requirements will result into Configurations or Customizations
Suggesting best suited/alternate ways for achieving required functionality
Experienced in interacting with business users to analyze the business process and requirements You should be an Independent player and has experience working with senior executives
Encouraged to be passionate about agile methodology of development
Participate in some or all activities in SDLC
Conduct process maturity analysis of the existing processes and performing gap analysis
Lead the monthly business review meetings with client stakeholders
Drive the steering committee and governance meetings
- Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer
- Maintain an interface with business users and other key stakeholders and keep them synchronized with progression
- Provide stream leadership for all the in-scope process areas
- Review business, process and technical requirements and accountable for the business, functional requirements, test cases
- Coordinate the releases and release cadence to mitigate environment conflicts using update sets
- Develop process documentation, functional requirements documentation, test scripts
- Help coordinate UAT across process streams
- Lead system validation and UAT efforts with client
- Validate/Test the functionalities during / or after completion of development
- Develop work plan, allocate resources, and maintain oversight of Client USIs delivery team
- Oversee communication planning, stakeholder management and information distribution
- Manage, track and report project progress and act as a face for Client
- Manage the engagement delivery including the scope, resources and schedule
- Establishing an environment where the team can be effective
- Addressing team dynamics
- Ensuring a good relationship between the team and product owner as well as others outside the team
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Test AnalystEmployement Type: Full timeContact Details:
Company: CirruslabsLocation(s): Hyderabad+ View Contact
Keyskills: Business process SPM Test scripts ITSM HTTP Gap analysis Agile methodology Test cases Stakeholder management SDLC
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Cirruslabs
We are CirrusLabs. Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make...
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