International Voice Process Executive
- IntouchCX
- 1 - 5 years
- Hyderabad
- 5 days ago
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Job Description
We are seeking experienced professionals for our International Voice Process team. The ideal candidate must have strong communication skills, prior experience in international voice support, and the flexibility to work night and graveyard shifts.
Key Responsibilities
- Handle inbound and/or outbound international customer calls.
- Provide prompt, accurate, and professional customer support.
- Resolve customer queries efficiently while ensuring high customer satisfaction.
- Maintain quality standards and adhere to process guidelines.
- Meet individual and team performance targets (KPIs).
- Accurately document customer interactions in CRM systems.
Eligibility Criteria
- Experience: Minimum 6 months to 5 years of experience in an International Voice Process (mandatory).
- Freshers are not eligible.
- Candidates with only domestic voice experience will not be considered.
- Language Proficiency: C1 level proficiency in English (advanced verbal and written communication skills required).
- Strong listening skills and neutral accent preferred.
- Ability to handle US/UK/AU customer interactions confidently.
- Basic computer knowledge and typing skills required.
Work Schedule
- Must be willing to work in Night Shifts / Graveyard Shifts.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving ability.
- Ability to work in a fast-paced environment.
- Team player with a positive attitude.
- Apply now by sharing your resume to ch**************i@in******x.com (OR) (+91) 8639982***
- DISCLAIMER:
*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registration fee, Refundable fee etc.
Mention HR Charitha on resume
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process Blended Process International Call Center Semi Voice Customer Retention International Voice Us Voice Process International Calling
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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