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Intern, Customer Support Rotational Shifts @ Icertis

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 Intern, Customer Support Rotational Shifts

Job Description

  • Handle customer inquiries and provide timely, accurate responses.
  • Troubleshoot and resolve customer issues, utilizing your problem-solving skills.
  • Maintain a high level of customer satisfaction through effective communication.
  • Collaborate with the cross functional teams to ensure smooth operations.
  • Document and update customer support tickets and knowledge base.
  • Learn and adapt to new technologies and systems.
  • Provide feedback and suggestions to improve support processes.
  • Ensure data privacy and security practices are followed.

 

  • Bachelors degree in a relevant field.
  • 0 to 1 years of experience in a customer support role (fresh graduates are encouraged to apply).
  • Strong proficiency in .Net and SQL.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks.
  • Analytical mindset with problem-solving abilities.
  • Attention to detail and a customer-centric approach.
  • Basic understanding of contract management (an asset).
  • Willingness to learn and adapt to new technologies.
  • Proficiency in English, both written and verbal.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Icertis
Location(s): Pune

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Keyskills:   Automation Interpersonal skills Intern Contract management Customer satisfaction Analytical Customer support data privacy Customer experience SQL

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₹ Unpaid

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Icertis

This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.