Intern, Customer Support Rotational Shifts
- Icertis
- No fixed duration
- Pune
- 3 days ago
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Job Description
- Handle customer inquiries and provide timely, accurate responses.
- Troubleshoot and resolve customer issues, utilizing your problem-solving skills.
- Maintain a high level of customer satisfaction through effective communication.
- Collaborate with the cross functional teams to ensure smooth operations.
- Document and update customer support tickets and knowledge base.
- Learn and adapt to new technologies and systems.
- Provide feedback and suggestions to improve support processes.
- Ensure data privacy and security practices are followed.
- Bachelors degree in a relevant field.
- 0 to 1 years of experience in a customer support role (fresh graduates are encouraged to apply).
- Strong proficiency in .Net and SQL.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Analytical mindset with problem-solving abilities.
- Attention to detail and a customer-centric approach.
- Basic understanding of contract management (an asset).
- Willingness to learn and adapt to new technologies.
- Proficiency in English, both written and verbal.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Automation Interpersonal skills Intern Contract management Customer satisfaction Analytical Customer support data privacy Customer experience SQL
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Icertis
This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.
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