Tech Mahindra hiring DC lead For Ahmedabad and Navi Mumbai Airport
- Tech Mahindra
- 6 - 11 years
- Mumbai
- 21 days ago
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Job Description
Qualification & Experience
- Experience: within 5+ years of experience in End user support as TL
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
Skills Required
Other skills
The Data Center (DC) Lead is responsible for end-to-end operations of one or more data centers, ensuring high availability, resilience, security, and compliance of all facilities and IT assets. This role leads a cross-functional team managing facilities (power, cooling), server/storage/network infrastructure, capacity planning, vendor management, and change management, while driving continuous improvement and operational excellence across 24x7 operations.
- Customer interface experience (managing expectations; negotiating compromise solutions).
- Should have good communication and interpersonal skill.
- Should be willing to work in a 24*7 environment .
- Experience in team handling.
- 7+ years in IT support/EUC roles, with at least 2 years in a leadership position.
- Strong knowledge of Windows, macOS, MDM solutions, and collaboration tools (O365, Teams).
- Technical Skills:
- Expertise in SCCM, Intune, Active Directory, Group Policy, and VDI technologies.
- Familiarity with ITIL framework and service management tools (ServiceNow, Remedy).
- Soft Skills:
- Excellent leadership, communication, and stakeholder management skills.
- Strong problem-solving and decision-making abilities.
ROLES AND RESPONSIBILITIES L2
- 1) Operations & Service Assurance
- Own daily DC operations: site walkthroughs, health checks, shift handovers, dashboards, and incident triage.
- Ensure 24x7 uptime for critical services; meet SLAs/OLAs for incidents, requests, and changes.
- Oversee on-call rotations and major incident management (bridge facilitation, RCA, corrective actions).
- Maintain runbooks, SOPs, and knowledge base; enforce change management (CAB approvals, maintenance windows).
- 2) Facilities & Environmental Management
- Manage power systems (UPS, generators), cooling/HVAC, fire suppression, BMS/DCIM monitoring.
- Coordinate with facilities teams for preventive maintenance, inspections, and safety drills.
- Track environmental metrics (PUE, temperature/humidity bands, energy consumption) and optimize efficiency.
- 3) Infrastructure Lifecycle (Compute, Storage, Network)
- Plan and execute rack & stack, cabling, provisioning, firmware/OS patching, and hardware refresh.
- Manage capacity for compute, storage, and network, maintaining headroom for growth.
- Govern standards for server hardening, network segmentation, storage tiers, and performance baselines.
- 4) Security, Compliance & Audit
- Enforce physical security (access control, CCTV, visitor logs, escort policy) and logical security (privileged access).
- Ensure compliance with ISO 27001, SOC 2, PCI-DSS (if applicable), and internal audit controls.
- Manage asset lifecycle, CMDB accuracy, labeling, and chain-of-custody for decommissioning & data destruction.
- 5) DR/BCP & Resilience
- Own Disaster Recovery (DR) strategy and drills (RTO/RPO targets), site failover playbooks, and redundancy testing.
- Conduct risk assessments for single points of failure (SPOFs) and implement remediation plans.
- 6) Vendor, Contract & Budget Management
- Lead vendor relationships: colocation providers, OEMs (server/storage/network), facilities contractors.
- Oversee contracts, SOWs, renewals, warranties, and support SLAs; hold vendors accountable via QBRs.
- Track and optimize OPEX/CAPEX, forecast budgets, and build business cases for capacity expansions.
- 7) Project Delivery & Transformation
- Deliver DC projects: new site builds, expansions, technology refresh, migrations, and cloud interconnects.
- Partner with Cloud, Network, Security, and Application teams for hybrid architectures and connectivity (MPLS/SD-WAN/Direct Connect/ExpressRoute).
- Drive automation (PXE/MAAS, config management, DCIM integrations) and infrastructure-as-code where applicable.
- 8) Team Leadership & Development
- Lead a multidisciplinary team (L1/L2/L3 engineers, facilities techs); set goals, mentor, and conduct performance reviews.
- Foster a culture of safety, accountability, continuous learning, and customer-centricity.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Mumbai
Keyskills: Servicenow Intune Data Center
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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