Service Delivery Manager
- Artech Infosystems
- 1 Positions
- Bengaluru
- 3 days ago
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Job Description
- Lead multiple SRE / ASE teams (15-30 individual contributors) supporting production and staging environments
- Drive hiring timelines, interviewing, selection, and onboarding
- Establish performance standards and delivery expectations
- Manage day-to-day throughput and operational excellence
- Develop succession planning and performance management processes
- Ensure strong engagement, retention, and team health
- Establish strong partnership with client resulting in positive CSAT and NPS reporting
- Oversee project mapping at varying maturity models
- High availability systems
- Scalability optimization
- Operational efficiency
- Develop and or improve clear runbooks and escalation models
- Drive automated alerting and monitoring maturity
- Improve observability, monitoring, and error budget governance
- Define and track KPIs
- Measure SLA and sprint adherence
- Pull weekly, monthly, and quarterly performance reporting
- Deliver Monthly Business Reviews (MBR)
- Deliver Quarterly Business Reviews (QBR)
- Present data-driven insights
- Own portfolio-level P&L
- Manage budgets and cost controls
- Forecast hiring and capacity needs aligned to demand
- Drive margin discipline within managed services model
- Ensure revenue and utilization alignment
- Support budget and contract renewals
- Gather cross-group and cross-functional data
- Partner with client engineering managers
- Share best practices across programs
- Identify efficiency gains and scalability opportunities
- Support business continuity and predictable service delivery models
Role Overview
We are seeking an experienced Service Delivery Manager (SDM) to lead and scale three SRE/ASE teams within a managed services and staffing model supporting a large-scale enterprise client environment.
This leader will own end-to-end service delivery from the supplier side including hiring, onboarding, operational performance, financial management, reporting, reliability programs, and executive stakeholder engagement.
The ideal candidate blends:
Technical depth (Python, Kubernetes, distributed systems)
SRE operational maturity
Managed services governance
Financial & KPI rigor
Executive-level client engagement
Program leadership for reliability initiatives
This role partners closely with client-side FTE engineering leadership responsible for operating services at client availability, scalability, and operational excellence.
Key Responsibilities
Managed Service Ownership & Team Leadership
Reliability & SRE Program Leadership
Programs manage key SRE-driven initiatives focused on:
Reporting, KPIs & Executive Communication
Financial & P&L Ownership
Cross-Functional & Strategic Alignment
Required Qualifications
Managed Services Experience
Prior experience leading managed service programs
Experience overseeing staffing, hiring, onboarding at scale
Strong KPI governance and reporting experience
Experience owning or influencing P&L
Technical Experience
Strong working knowledge of:
Python
Kubernetes
Ticketing systems (JIRA / ServiceNow or similar)
CI/CD pipelines
Experience with distributed systems
Familiarity with SRE principles:
Monitoring & alerting
Incident management
On-call optimization
Leadership
5+ years leading technical teams
Experience managing SRE, DevOps, or Production Engineering teams
Strong executive presence
Ability to go deep technically while operating at business altitude
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Product ManagementFunctional Area: Not SpecifiedRole/Responsibilies: Service Delivery ManagerContact Details:
Company: Artech InfosystemsLocation(s): Bengaluru
Keyskills: python pipelines ticketing systems kubernetes
Artech Infosystems
Regards, Aryan Tiwari Lead Recruiter Office: +Cell: +91-hidden_mobile Email: >hidden_email Address: Candor Techspace, Plot No. 2, Tower-5, Fifth Floor, Sector 62, Noida, Uttar Pradesh-201307 Website:
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