Customer Service Executive @ Wintech Services India

Job Description

Role Overview

We are seeking a proactive and tech-savvy Customer Care Executive to join our growing team. In this role, you will be the frontline representative for our US-based E-commerce business, ensuring our international customers receive world-class support. You will handle a mix of technical troubleshooting, sales inquiries, and general customer care.

Note: This position requires working US Night Shifts to align with our North American customer base.

Key Responsibilities

• Multichannel Support: Provide high-quality technical and sales support via phone, email, and live chat.

• Issue Resolution: Diagnose and resolve customer queries related to order tracking, product specifications, and platform troubleshooting.

• Documentation: Accurately log all customer interactions and technical issues within our CRM/Ticketing system to ensure seamless follow-up.

• Knowledge Management: Contribute to the internal knowledge base by documenting new solutions for common technical hurdles.

• Team Collaboration: Partner with the sales and operations teams to streamline the customer journey and improve overall service efficiency.

Skills & Qualifications

• Experience: 01 years (Freshers are encouraged to apply!).

• Communication: Exceptional command of the English language (both verbal and written) with a neutral accent for international calling.

• Adaptability: Ability to thrive in a fast-paced environment and manage multiple customer queries simultaneously.

• Technical Aptitude: Basic understanding of networking concepts and e-commerce platforms.

• Shift Flexibility: Must be comfortable working permanent night shifts and adhering to a flexible schedule as per business needs.

Role Details

• Role Category Voice / Blended (Inbound & Outbound)
• Industry IT Services & Consulting / E-commerce
• Department Customer Success, Service & Operations
• Employment Type Full-Time, Permanent
• Education Any Graduate (UG)
• Gender Preference Male candidates only (due to night shift requirements)

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Keyskills:   bpo customer support voice process