Operational Analyst
- Zensar
- 2 - 7 years
- Hyderabad
- 10 hours ago
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Job Description
Identity & Access Management (IAM) Operational Analyst Role
This role is a highly operational, production facing position that provides critical day to day support for Ameriprise Bank, FSB s Identity and Access Management (IAM) program. The position is responsible for the accurate, timely, and auditable execution of access management processes that directly support bank operations, regulatory compliance, and risk management.
The role operates in a heavily audited environment, requiring consistent adherence to documented procedures, strong attention to detail, and a clear understanding of control requirements. Accuracy, repeatability, and process discipline are essential, as the work directly impacts user access, security posture, and audit outcomes.
To be successful, the individual must demonstrate excellent communication skills, a high degree of personal accountability, and the ability to work independently with minimal oversight. This role requires a self motivated professional who takes ownership of daily operational outcomes, proactively manages workload, and communicates clearly and effectively with both technical and business partners.
While the role is operational in nature, it also functions as a Business Systems Analyst, supporting and enhancing internal tools used to execute IAM processes efficiently, consistently, and at scale.
Core Operational Responsibilities
Execute daily access management operations across approximately 80 Ameriprise Bank applications
Perform daily retrieval, validation, and reconciliation of user data from 52 external vendor systems
Create, modify, and remove user accounts in accordance with approved access requests and documented procedures
Perform expedited password resets to support business continuity and incident response
Ensure all activities meet audit, compliance, and control requirements
Maintain and update process and procedural documentation, clearly communicating changes and expectations
Create and maintain integration and operational documentation for internally developed tools
Identify operational gaps, inefficiencies, or control weaknesses and take personal ownership in recommending and driving improvements
Knowledge, Experience & Success Characteristics
Minimum 2 years of experience in an operational IAM, security, or IT support role
Demonstrated ability to work independently, prioritize daily operational tasks, and meet deadlines without constant direction
Strong sense of personal accountability for accuracy, completeness, and audit readiness of work products
Excellent written and verbal communication skills, particularly for procedural documentation, stakeholder updates, and audit support
Experience documenting operational processes using BPMN 2.0
Working knowledge of ITSM processes and operational support models
Hands-on experience with:
Microsoft Access, Excel, SharePoint
Power Automate and Power Applications
PowerShell
Python
Experience working with ServiceNow in an operational or ITSM capacity
This role is a highly operational, production facing position that provides critical day to day support for Ameriprise Bank, FSB s Identity and Access Management (IAM) program. The position is responsible for the accurate, timely, and auditable execution of access management processes that directly support bank operations, regulatory compliance, and risk management.
The role operates in a heavily audited environment, requiring consistent adherence to documented procedures, strong attention to detail, and a clear understanding of control requirements. Accuracy, repeatability, and process discipline are essential, as the work directly impacts user access, security posture, and audit outcomes.
To be successful, the individual must demonstrate excellent communication skills, a high degree of personal accountability, and the ability to work independently with minimal oversight. This role requires a self motivated professional who takes ownership of daily operational outcomes, proactively manages workload, and communicates clearly and effectively with both technical and business partners.
While the role is operational in nature, it also functions as a Business Systems Analyst, supporting and enhancing internal tools used to execute IAM processes efficiently, consistently, and at scale.
Core Operational Responsibilities
Execute daily access management operations across approximately 80 Ameriprise Bank applications
Perform daily retrieval, validation, and reconciliation of user data from 52 external vendor systems
Create, modify, and remove user accounts in accordance with approved access requests and documented procedures
Perform expedited password resets to support business continuity and incident response
Ensure all activities meet audit, compliance, and control requirements
Maintain and update process and procedural documentation, clearly communicating changes and expectations
Create and maintain integration and operational documentation for internally developed tools
Identify operational gaps, inefficiencies, or control weaknesses and take personal ownership in recommending and driving improvements
Knowledge, Experience & Success Characteristics
Minimum 2 years of experience in an operational IAM, security, or IT support role
Demonstrated ability to work independently, prioritize daily operational tasks, and meet deadlines without constant direction
Strong sense of personal accountability for accuracy, completeness, and audit readiness of work products
Excellent written and verbal communication skills, particularly for procedural documentation, stakeholder updates, and audit support
Experience documenting operational processes using BPMN 2.0
Working knowledge of ITSM processes and operational support models
Hands-on experience with:
Microsoft Access, Excel, SharePoint
Power Automate and Power Applications
PowerShell
Python
Experience working with ServiceNow in an operational or ITSM capacity
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Hyderabad+ View Contact
Keyskills: operational support Access management Powershell Reconciliation ITSM Risk management Business continuity Operations Auditing Python
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