Customer Support Executive @ Wipro

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Customer Support Executive

Wipro
0 - 2 years
Kolkata
3 days ago
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Job Description

Responsibilities

Handle customer calls professionally and provide prompt resolutions.
Manage and clear backlog effectively within timelines.
Meet and maintain customer expectations, targets, metrics, and key performance indicators.
Follow company procedures, guidelines, and process flows accurately.
Manage and respond to all incoming customer requests.
Maintain high customer satisfaction through quality service.

Required Skills

Excellent verbal communication skills.
Basic computer knowledge.
Familiarity with internet usage and MS Office (Word, Excel, PowerPoint).
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and customer-centric attitude.

Interested candidate can share CV on "9901718***" with subject line- '"CSA KOL"

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Kolkata

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Keyskills: Customer Relationship International Voice Process Customer Support Voice Process Voice Support International BPO

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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