Lead Engineer - 2 Developer @ Pepsico

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Lead Engineer - 2 Developer

Pepsico
7 - 8 years
Hyderabad
21 hours ago
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Job Description

Overview

We are seeking a highly skilled ServiceNow Developer to design, build, and sustain AIpowered employee experiences using Now Assist, AI Search, and Virtual Agent as part of the Digital Employee Experience (DEEx) program
This role focuses on applied Generative AI, semantic search, and conversational workflows embedded directly into the ServiceNow platform
The ideal candidate combines strong ServiceNow engineering skills with handson experience integrating GenAI, enterprise search, and multisystem workflows in a governed, production environment
This role focuses on integrating generative AI, predictive intelligence, virtual agents, and agentic AI workflows, with a strong emphasis on security, scalability, and compliance with governance requirements
You will collaborate closely with engineering, data science, product management, and AI governance teams to ensure AI solutions meet business goals and ethical standards

Responsibilities

Technical Skills

Strong hands on experience as a ServiceNow Developer in enterprise environments

Proven experience with Now Assist, AI Search, Virtual Agent, and Knowledge Management

Practical experience integrating Generative AI into production workflows

Solid understanding of semantic search, embeddings, and AI driven retrieval

Experience building secure REST APIs and integrating ServiceNow with external systems

Familiarity with ServiceNow testing frameworks (ATF) and DevOps practices

Enterprise Delivery Skills

Experience working in governed, security-conscious environments

Ability to translate business use cases into scalable technical solutions

Strong troubleshooting and root cause analysis skills

Comfortable working across HR, IT, Security, and Product teams

Preferred / Differentiating Skills

Experience with agentic AI or workflow-driven AI assistants

Conversational UX design (multi-turn dialogs, intent handling, escalation patterns)

Multilingual or dynamic translation use cases

Rapid prototyping and POC delivery in evolving AI programs

What Success Looks Like

Employees find answers faster through AI Search and conversational experiences

Now Assist responses are accurate, grounded, and trusted

Integrations work seamlessly across enterprise systems

AI features scale safely from pilot to production

The platform remains stable, test covered, and upgrade ready

Qualifications

7-8 years of progressive hands-on development experience in the ServiceNow Platform

Bachelor of Computer Science

ServiceNow Certified Implementation Specialist AI Virtual Agent

Job Classification

Industry: Beverage (Brewery / Distillery)
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time

Contact Details:

Company: Pepsico
Location(s): Hyderabad

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Keyskills: AI Search ai assistants rest ux prototyping ai hr enterprise systems knowledge management root cause analysis ai governance testing frameworks servicenow data science product management apis use cases compliance devops ux design

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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