Order Management Specialist
- Thomson Reuters
- 1 - 4 years
- Hyderabad
- 4 days ago
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Job Description
The Enterprise Business Operations (Order To Cash)- Global Center Bangalore provides the order management- order processing administration function for Thomson Reuters. The Bangalore centers purpose is to work with other regional centers in London, Costa Rica and Sydney to provide order management support for our customers. The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.
About the Role:
- Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
- Escalate all delays to internal groups including to the senior members of the team as appropriate
- Accountable for meeting and maintaining defined standards for quality and productivity
- Manage internal customer queries and communication in a professional and service-minded manner ensuring
- Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
- Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
- Support billing team in validating online invoices and portals
- Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
- Creating and modification of customer master data.
- Meet agreed volume, service and quality targets.
About You:
- 1+ yrs of experience in Order Management
- Graduate/post-graduate in related field such as commerce or accounting
- Good data interpretation skills
- Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
- Customer focused
- Ability to priorities and attention to detail
- High aptitude for learning
- Deadline oriented and ability to multi-task
- Should possess excellent communication written and verbal and able to work as a team
- Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
- Should be flexible working in night shifts
- Shift: 6 PM to 3 AM IST
Job Classification
Industry: Software ProductFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Thomson ReutersLocation(s): Hyderabad
Keyskills: Order Management SAP order to cash Order Processing OTC
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