Team Lead
- Incedo
- 7 - 10 years
- Noida, Gurugram
- 1 month ago
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Job Description
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role & responsibilities
- Work as the Process Owner for the entire account
- Responsible for implementing ITIL practices in the account
- Responsible to strengthen Asset Management Practices in the account
- Evaluate existing processes, modify & improve the same based on the environment
- Guide the team to for Process Adherence
- Has good exposure to Infrastructure management services, technologies and practices
- Work with Operations team to optimize IT Ops schedule by improving the processes
- Responsible for handling Governance calls with client.
- Create & share best practices with entire team
- Communicate any procedural issues with suppliers
- Support large / small scale projects / modifications in process related issues
- Continuously improve standards and processes related to IT Ops (ITIL)
- Responsible for Service Improvement plans and Continuous improvement plans
- Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levers
Preferred candidate profile
- ITIL Certification & Documentation
- Willing to work in shifts
- 5 days Work from office
- Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
- Good knowledge & experience in IT infra, L1 & Monitoring
- Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
- SLA & Stakeholder Management
- Proficient in ITSM tools functionality like Service Now etc
- Proficient in PowerPoint and Excel
- Ability to lead & guide junior team members
- Immediate Joiners preferred
Educational/professional qualification required
- Engineering or equivalent Graduate Degree
- ITIL Expert Certification
Interested candidates may share updated resume along with below mentioned details at md*****b@in******c.com
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Expected CTC
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Regards,
Wamiq
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: IncedoLocation(s): Noida, Gurugram
Keyskills: Change Management Team Management Problem Management Incident Management Governance Service Level Management ITIL Certified Servicenow ITSM Process Improvement ITIL Process
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Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with ...
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