Service Line Executive
- Rhea Healthcare
- 1 - 5 years
- Mumbai
- 4 days ago
- Email to a friend
- Report this job
Job Description
Key Responsibilities:
- Package conversion, CRM usage and customer experience, event management & customer engagement.
- Follow-up calls for upcoming EDD, delivery package, and bed booking.
- Organize events end to end, which include maternity photo shoots and baby showers.
- Keep the management updated regarding all feedback, service gaps, and customer perceptions of our products, packages, and offers.
- Own any issues the customer may encounter & ensure prompt recovery by the respective team.
- Actively work with coordinating departments to close the gaps and ensure the service experience constantly meets expectations.
- Track CRM leads.
- Maintains productivity data as per schedule per doctor EDD tracker, monthly delivery tracker.
- Accurately update patient conversion sources, such as referral channels and marketing initiatives.
- Capture data of all prospectives and HIS updation and forward reports based on defined parameters to enable decision-making and focus.
- Be constantly updated on competition activity rates, products, and discounts.
- Participate in all activities scheduled by Corporate meetings, performance reviews, training, and assessments
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Mumbai+ View Contact
Keyskills: CRM event management marketing customer engagement packaging customer experience
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in