SDM-IOA Delivery
- Cognizant
- 10 - 13 years
- Hyderabad
- 14 hours ago
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Job Description
Job Summary
We are seeking an experienced professional for the role of SDM-IOA Delivery with expertise in the Life and Annuity domain. The ideal candidate will have 10 to 13 years of experience and will work from our office during night shifts. This role does not require travel and focuses on delivering exceptional service in the Life and Annuities Insurance sector.
Responsibilities
Experience in US Insurance industry space is mandatory
Strong client management, leadership, people management & communication skills
Familiarity with project management practices & processes
Exposure to process modelling techniques is essential
Six Sigma Green Belt/ Black Belt trained or certified
Intermediate to advanced skills in word processing, spreadsheet, database and presentation applications
Excellent written and verbal communication skills
Has a positive customer-focused outlook
Strong collaborative skills
Inspires others to deliver service excellence
Strong interpersonal skills
Ability to work well under pressure and to meet tight deadlines
Accurate attention to detail
Conscientious approach to work
Strong decision-making skills
Excellent planning and organizational skills
Can emphasize and drive teamwork
Analytical, reporting and problem-solving capabilities
Customer service excellence orientation
Required
In depth Knowledge of Life & Annuity Insurance back office transaction processing and have worked in a similar capacity (Policy Admin Services, Disbursement and Claims)
In-depth understanding of annuity structures, retirement income strategies, and compliance regulations
Strong analytical and research skills to assess and resolve discrepancies.
Ability to clearly communicate complex information in both verbal and written formats.
Experience with mainframe computer systems or proficiency in PC applications such as MS Word, Outlook, and other business software.
High attention to detail with strong organizational skills and accuracy in documentation review.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Must Have
Able to handle several responsibilities
Someone who can take ownership of daily activities
Someone who embraces change, technology enhancements, new capabilities
Someone who can work on daily reporting and dashboarding , SLA management
Certifications Required
Certified Life and Annuity Professional (CLAP)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: transaction processing insurance process analytical back office verbal communication interpersonal skills client management retirement research planning people management skills pc application compliance leadership regulations make communication skills
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