Order Processing Analyst
- UKG
- 3 - 8 years
- Noida, Gurugram
- 3 days ago
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Job Description
Role & responsibilities
Corporate Overview
UKG is the global leader in workforce management solutions that help organizations control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries, including more than half of the Fortune 1000, use UKG solutions for time and attendance, scheduling, absence management, HR, payroll, hiring, and labor analytics. UKG serves organizations of all sizes across industries including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.
Job Description
Position Objective:
This position will support the Order Management team in the Finance Global Shared Services organization. The role will focus on booking orders in compliance with corporate policies and revenue recognition rules, processing and reviewing sales orders, managing customer setup and maintenance, and supporting software licensing activities including issuance, validation, tracking, and coordination with internal stakeholders. The role will involve frequent interaction with global counterparts within and outside Finance.
This position will be based out of UKGs Noida office in India and will report to the Supervisor Order Management, based in Noida. The role will operate from 11:30 AM IST to 8:30 PM IST and will require flexibility during month-end and quarter-end close periods.
Responsibilities:
Essential duties and responsibilities include, but are not limited to:
- Manage Order Management, Accounts, and Licensing processes including order booking and review, RMA bookings, customer setup, customer maintenance, and license issuance to customers.
- Review and process customer orders in line with company policies, contractual requirements, and revenue recognition guidelines.
- Handle software licensing activities including license generation, issuance, validation, and coordination to ensure timely delivery to customers.
- Work closely with onshore stakeholders to meet defined service delivery standards.
- Collaborate with global and onshore teams to improve and streamline order and licensing processes.
- Monitor and evaluate order-related issues, respond to queries, and resolve inaccuracies promptly and professionally.
- Support compliance with internal controls, audit requirements, legal guidelines, licensing requirements, shipping processes, and contract-related queries.
- Ensure smooth and accurate order flow while maintaining compliance with organizational policies.
- Partner with international Sales Operations teams to improve order accuracy and overall process efficiency.
Qualifications & Ideal Work Experience:
- Bachelors degree from a recognized university or college.
- 2+ years of experience in Order Management, Order Processing, or Licensing Operations.
- Good understanding of order lifecycle, customer setup, and licensing processes.
- Strong verbal and written communication skills.
- Good interpersonal and stakeholder management skills.
- Strong analytical and problem-solving capabilities.
Job Classification
Industry: Software ProductFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: UKGLocation(s): Noida, Gurugram
Keyskills: License Management Order Management Order Processing
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