Delivery Lead Manager
- Accenture
- 13 - 18 years
- Noida, Gurugram
- 2 hours ago
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Job Description
Skill required: Order to Cash - Collections ProcessingDesignation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")Global Collections Manager will be responsible for the overall management of the Collections processes across all Delivery Centers. Global collections manager will ensure that all metrics are met and any issues that arise are resolved in a timely manner. This role is crucial in maintaining the efficiency and effectiveness of our operation.
What are we looking for
Bachelors degree 12+ years of experience and /or excellent domain knowledge of FA processes being managed.Experience managing client relationships, including managing operations and operational excellence.Proven record of implementing best operational practicesExperience with communications and people Establish and maintain relationships with stakeholders Operational Expertise:Proven experience in sound operations management, including SLA management, to ensure seamless delivery of services.Client-Focused:Excellent client interaction skills, with the ability to build strong relationships and provide top-notch customer service.Communication Skills:Fluent English skills, both oral and written, to effectively communicate with clients and teams.Attention to Detail:Meticulous attention to detail to identify and resolve issues promptly, ensuring high-quality service delivery.Adaptability Problem-Solving:Ability to work under pressure, solve urgent matters, and adapt to changeExcellent interpersonal and communication skillsStrong commitment to working with teams Providing excellent customer serviceAbility to work in a multicultural and diverse environmentA natural ability to adapt to changeExperience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur daily and can range from small client requests through to large service issues for contractual problems Experience in managing unstructured problems, particularly service-related issues, and working closely with SDL to close gaps.
Roles and Responsibilities: Supervise the daily operation of the Global Collections process. Daily operational performance management to ensure the teams are operating within targets including Clients Service Level Agreements.Achieve client Service Satisfaction at the level of client management and customerexperience.Focus and drive customer delight experience internally within teams, with Client and their customers.Provide exceptional customer service to internal stakeholders and customers. Build team managerssuccession plans. Provide a holistic view of service delivery to the client.Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit.
Qualification
Any Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Noida, Gurugram+ View Contact
Keyskills: compliance domain knowledge operations management order management customer service cash management sla order to cash cloud customer satisfaction service delivery payment processing performance management finance communication skills
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