Walk-in || Infosys Hiring For Retail Banking (Walk-in drive at Hyderab...)
- Infosys BPM
- 2 - 4 years
- Hyderabad
- 3 days ago
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Job Description
Job description
Greetings from Infosys BPM Ltd.,
We are hiring candidates for Retail Banking.
Please walk-in for interview on 25th & 27th Apr 2026 at Hyderabad.
Note:
Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Process Specialist- 2Yr to 4Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-243485
Interview details:
Interview Date: 25th April 2026 & 27th April 2026
Interview Time: 9.30 AM to 11:30 AM IST
Hyderabad Venue:
B2, Ground Floor, Infosys Limited, Opp ISB,
Gachibowli, Hyderabad 502032
Please find below Job Description for your reference:
Job Location: Gachibowli
Qualification: BA / BCom / BSc / BBA or equivalent
Experience: 2-4 Years
Notice Period: 0-15 days
Shift Timings: Night / Rotational shifts
Job Level: 3A
Designation: Process Specialist
Role Overview
The team is responsible for delivering endtoend credit card operations support for the banks onshore and offshore operations. This includes supporting the complete credit card lifecycle, handling customer and operational requests related to cards, transactions, billing cycle, and disputes, while ensuring activities aligning with banking policies, regulatory requirements, and service level agreements.
Job Responsibilities:
Key Responsibilities:
Credit Card Operations professional with 34 years of experience managing endtoend card operations, including card processing, transaction support, and dispute handling. Demonstrates strong expertise in meeting SLAs, ensuring process accuracy, and maintaining compliance across all workflows. Experienced in supporting daily operations through effective coordination, issue resolution, and quality control. In a lead capacity, provides guidance to team members, performs work allocation, monitors productivity and SLA performance, assists with escalations and exception handling, supports process improvements, and ensures adherence to banking policies and regulatory standards to deliver smooth and efficient operations
SME Credit Card Operations | Key Responsibilities
- Provide subject matter expertise for endtoend credit card operations, covering card lifecycle, transactions, billing, disputes, and operational support.
- Oversee and support credit card lifecycle activities such as card issuance, activation, blocking/unblocking, replacements, reissuance, and closure.
- Act as an escalation point for complex customer and operational issues, including transaction discrepancies, payment failures, declined transactions, and billing disputes.
- Support dispute and chargeback processing, ensuring accurate documentation, validation, and adherence to defined timelines.
- Ensure accurate processing of transactions in card processing and core banking systems.
Service Delivery & SLA Management
- Monitor daily workloads to ensure SLA, TAT, and quality targets are consistently met.
- Review work completed by junior team members to ensure accuracy and compliance.
- Track and report operational metrics, exceptions, and trends to management.
Process Governance & Improvement
- Ensure strict adherence to standard operating procedures (SOPs) for all credit card processes.
- Identify process gaps, recurring issues, and inefficiencies; recommend and support process improvements.
- Support knowledge documentation, updates, and process training for team members.
- Actively contributes to automation and system enhancement discussions related to credit card operations.
Risk Management & Compliance
- Monitor operational activities for potential risks, errors, or deviations.
- Support internal and external audits by providing documentation, explanations, and data.
- Ensure adherence to quality, risk, and control frameworks.
Stakeholder & Team Collaboration
- Provide operational input for system changes, policy updates, and new product launches.
- Support onboarding and mentoring of new joiners and junior staff.
- Communicate effectively with onshore and offshore stakeholders.
Skills & Qualifications
- 3+ years of experience in Credit Card Operations, Banking Operations.
- Strong handson knowledge of credit card lifecycle, transactions, billing, and disputes.
- Good understanding of card network rules, SLAs, and compliance requirements.
- Strong analytical, problemsolving, and decisionmaking skills.
- Excellent verbal and written communication skills.
- Ability to handle multiple priorities and manage escalations effectively.
Flexibility & Work Environment
- Ability to work in rotational shifts as per business needs.
- Open to working from the Hyderabad office and supporting extended hours during peak volumes or migrations.
Note: Mandatory to carry - Smartphone and Headset for Assessment,
ID proof Hardcopy.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team.
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Walk-insContact Details:
Company: Infosys BPMLocation(s): Hyderabad
Keyskills: Credit Card Operations Credit Card Domain Display Management Dispute Management Credit Cards
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