B2b Collection: Customer Support: Gurgaon : 6 Lpa : Apply Now
- Leading ITES Company
- 1 - 4 years
- Noida, Gurugram
- 2 days ago
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Job Description
Hi,
We are hiring for one of India's leading IT & consulting organizations for the position of B2B Collection Role.
Summary
B2B collections (Business-to-Business collections) is the systematic process of collecting outstanding payments from other businesses for goods or services rendered, typically involving larger amounts and longer, customized credit terms compared to consumer debt. It is crucial for managing cash flow and requires maintaining professional, long-term relationships while securing payments.
Key Skills
- Minimum 1 year of experience in international voice process (B2B/B2C collections)
- Experience of Invoice Reconciliation & Dispute Resolution
- Any Graduate
Key Responsibilities
- Perform outbound calls to customers for collecting payments on overdue invoices
- Manage and maintain customer accounts, ensuring accurate records
- Handle queries from accounts payable teams and resolve payment-related issues
- Coordinate with internal teams such as billing and originations for issue resolution
- Excellent verbal and written communication skills in English
- Process and apply payments accurately in the system
- Manage dispute resolution and ensure timely closure
- High attention to detail and accuracy in financial transactions
- Good knowledge of MS Excel for reporting and basic data analysis
- Perform invoice reconciliation including credit rebills, invoice splitting, PO changes, and adjustments
- Strong problem-solving and coordination skills with cross-functional teams
- Prepare basic Excel reports and analyze assigned account inventory
- Complete daily task lists as per operational requirements
- Ensure compliance with process guidelines and maintain service quality standards
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: CollectionsEmployement Type: Full timeContact Details:
Company: Leading ITES CompanyLocation(s): Noida, Gurugram
Keyskills: Cognizant Otc Collection B2B Collection Ar Collection EXL Wipro Accenture Debt Collection O2C Collections B2C Collection Us Collection Collection Management IBM Order To Cash Collection Debt Recovery Credit Collection OTC
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