International Non-voice Process (Chat and email support Role )
- IntouchCX
- 1 - 6 years
- Bengaluru
- 3 days ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !
We are currently Hiring for International Non Voice Process | Email support and Chat support
Contact : HR Prabhavathi
Phone number : 7483273*** / 8147091***
Email ID : Pr**********v@in******x.com
Interview Details
Date: Mon - Friday
Time: 10:00 AM 3:00 PM IST
Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100
Landmark: opposite to Kauvery Hospital
Location: Bangalore( Face to Face Interview)
If you're interested in this position, you can revert me back or you can directly contact me 7483273*** / 8147091*** .
This role involves:
- Having daily interactions with the customer to handle issues from end to end via chat & Email.
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving i issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times.
Critical Skills:
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays.
Educational/Work Experience and Requirements:
- Must successfully pass a background check
- Plus 2 is a must Graduation degree is a plus
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
- Perks and Benefits:
- 2 way free cab and food provided
- Attractive incentives and attendance bonus is also provided
To schedule your interview kindly cantact
HR Prabhavathi send cv to 7483273*** / 8147091***
Email ID : Pr**********v@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: International BPO Blended Process Email Support International Non Voice Semi Voice Chat Support Bpo Non Voice International Chat Process Email Process Chat Process
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