Customer Support Executive @ TP

We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve customer issues.
• Maintain high product knowledge to effectively support customers.
• Meet performance metrics such as first call resolution rate and customer satisfaction scores.

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with colleagues.
• Strong problem-solving and analytical skills.
• Adaptability to changing situations and priorities.
• Proficiency in using computer systems and software applications.
• Ability to learn new processes and procedures quickly.
• High school diploma required; degree preferred.