Applied on:
11/09/2025
Email:
mayurtambe27...@...
Designation:
Senior Support Queue Manager
Qualification:
B.Com - Commerce
Score:
60%
Experience:
13 - 14 Yrs
Current Salary:
Rs 24 - 26 LPA
Skills:
, salesforce, omni, case management, sla managment, sla compliance, case ticket backlog, incident management, ticket management, incident handling, case triage, global desk management
Resume headline:
Mayur Tambe
Candidate message:
Results-driven IT professional with 14 years of experience in Customer Service and IT Operations,
including 9 years as a Queue Manager. Adept in managing cross-functional teams, maintaining
SLAs, and improving service desk operations. Skilled in incident management, reporting, and ITIL
practices. Strong leadership and communication skills with a passion for team development and
continuous improvement.
Core Competencies
- Queue Management & Team Handling
- ITIL, Incident & Problem Management