About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a de...

Job Role: Workforce Assistant Manager / Manager Experience Required: 3+ years (AM / Manager level) Work Mode: OnsiteAbout the RoleWe are looking for a Workforce Assistant Manager / Manager who can handle workforce planning an...

Roles and Responsibilities :Analyze real-time data to identify trends, patterns, and anomalies in workforce management.Develop and maintain reports using MIS tools to provide insights on staffing levels, productivity, and per...

The role owns the end-to-end capacity and resource planning for the contact center operation of our Global Candi Services organization. We are looking for an experienced individual who is passionate about the Customer Experie...

Job Summary: This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. About Te...

About the JobWe are changing the way people think about customer care, and we need your help!Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated Intouc...

Bench Management Good Comm Skills and WFO 5 days a weekJob ClassificationIndustry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Op...

Position Summary... What youll do... Job Summary: ...

Job Title: HR Executive (Only Male Candidates)Experience: 0-1 YearLocation: Gurugram:We are looking for a dedicated HR Executive with 0-1 year of experience to effectively manage Workforce Management activities...

Contributing to the development and refinement of workforce planning models: Collaborate with senior team members to create and enhance Excelbased workforce planning, forecasting, and optimization models. Assist in integrat...

Hiring Workforce Management Analyst @ ICICI LOMBARD GENRAL INSURANCE - VashiJob Summary :The Workforce Management (WFM) Analyst is responsible for optimizing workforce efficiency and productivity through effective planning, s...

Role & responsibilities Role: Director - Off-Role Talent Sourcing/HiringStakeholder Management/ Problem Solving/Key Understanding of Manpower DynamicsCore Areas: City ops specific HR strategic programs/HR Operations. Prov...

Role & responsibilities Collaborate with the city business team to understand employee needs and provide, implement HR solutions.Work with managers and employees to address all types of employee relations/ conflict resol...

About the Job We are changing the way people think about customer care, and we need your help! We re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated Int...

Client is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enh...

Roles and Responsibilities Manage & own service level delivery as per SOW of the process. Maintain RTA staffing as per business requirements. Create and share reports as per business requirements with ZERO” errors.Ensu...

Roles and Responsibilities People Manager Capacity Management/Scheduling/RTA ( Team Manager) Forecasting and Capacity PlanningLong-Term Forecasting: Develop long-term forecasts for call volume, handle time, and other key met...

About the JobWere looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communica...

Job Summary: This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. About T...

About the JobWe are changing the way people think about customer care, and we need your help!Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated Intouc...

As a Real-time Analyst at the company, you will be responsible for the following key tasks: - Utilizing MIS and Power BI tools to analyze data and generate real-time reports - Collaborating with Schedulers (IEX) to ensure op...

Drives the continuous improvement of workforce planning programs and processes by developing methodologies to report program and process performance; reporting key trends and compliance risks; analyzing new and histor...

As a Process Developer - Workforce Management at Genpact, your role will involve being a part of the core sourcing team and driving various channels for timely delivery. It will be crucial for you to understand each business ...

As a member of the platform team, your role will involve building and enhancing a production-grade AI-powered virtual assistant that provides real-time technical support and enhances decision-making through interactive engage...

As an Assistant Vice President, Workforce Implementation and People Analytics Lead Operations, you will be responsible for leading a team of T&C Workforce implementation and People Analytics resources supporting an Australia-...