Teleperformance is hiring For permanent Work
- Teleperformance
- 0 - 4 years
- Noida, Gurugram
- 4 years ago
- Email to a friend
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Job Description
Roles and Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Desired Candidate Profile :
FRESHER CAN ALSO APPLY!
Pl. WhatsApp Below mentioned details,
Name -
Language -
Primary contact Number -
Alternate number -
Date of Birth -
Educational qualification -
Email id -
Internet status (wifi/Dongle/Broadband) -
System Make -
Laptop company name -
Window ( windows 10 & above operating system ) -
RAM (Minimum 4 GB RAM) -
Processor name - (minimum i3 processor) -
Processor Speed-
FNF closed from previous company -
Current location -
Hometown -
Requirement :- Windows 10, i3 processor, 2.0ghz process and above.
Interview Details :
contact person: PUNEET TANWAR
Contact Number : 7011469***
Role Customer Onboarding - Non Voice Industry Type BPO / Call Centre Functional Area Customer Success, Service & Operations Employment Type Full Time, Permanent Role Category Non Voice Education UG :Graduation Not Required
Regards,
PUNEET
Recruitment Team
7011469***
Pu**********r@te****************s.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer SuccessEmployement Type: FreshersEducation
Under Graduation: Graduation Not RequiredPost Graduation: MBA/PGDM in International BusinessDoctorate: Any DoctorateContact Details:
Company: TeleperformanceAddress: PTeleperformance India Pvt Ltd. Plot- 96-97, Udyog Vihar Phase-4, Sector -18, Gurgaon, Haryana. ( Near Bharti Airtel Building , Opposite - SEWA TOWER ) ( Nearest metro station - MG RoadLocation(s): Noida, Gurugram
Keyskills: customer service Work from home Customer Care Inbound Process Customer Support Bpo Voice Customer Satisfaction
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Teleperformance
Worldwide leader in outsourced Omni channel customer experience management, serves companies and administrations around the world through its core services of customer care, technical support, and customer acquisition, as well as through its speciali
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