Application Production Support Job in Ara @ ARA Resources

Job Description

The Role:

• As an Application Production Support Analyst, you will be responsible for ensuring the smooth operation of our Internet and Mobile Banking applications. Candidate should have strong technical background, excellent problem-solving skills, and experience in supporting complex financial applications.

Key Responsibilities:

• Monitor through APM tool and troubleshoot production issues related to Internet and Mobile Banking applications.
• Collaborate with development teams to resolve defects, implement fixes, and deploy releases.
• Provide 24/7 on-call / Physical support for critical production issues.       
• Develop and maintain technical documentation for application support.       
• Conduct root cause analysis and implement preventive measures.       
• Collaborate with cross-functional teams (Infrastructure, Security, and Business).       
• Implement automation scripts for repetitive tasks.       
• Ensure Security compliance with IT policies, procedures, and regulatory requirements.

 

Skills Required:

• 2+ years of experience in application production support.
• Strong knowledge of banking applications, internet, and mobile banking platforms.       
• Proficiency in programming languages (Java, Python, etc.) will be added advantage .       
• Experience with database management systems (Oracle, MySQL, etc.).       
• Understanding of IT service management frameworks (ITIL).       
• Excellent problem-solving and analytical skills.       
• Effective communication and collaboration.        
• Ability to work under pressure and meet deadlines.       
• Strong attention to detail.       
• Good in documentation

Qualifications & Experience:

• BE, BCA, MCA, BSC IT, MSC IT.       
• 2+ Years of experience        
• ITIL Foundation, Redhat Certification

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   application support production support internet banking mobile banking