Technical Support-exs(intl) Job In Elevate X @ Kpr sugar apperals

Job Description

technical customer support international process-eXs

location: gurgaon
salary: 6.5 lpa 7 lpa
working days: 5 days (2 rotational week offs)
shift: rotational shifts
qualification: graduate & undergraduate (both can apply)
experience: minimum 6 months of experience in a technical background

job overview:
we are hiring technical customer support specialists for an international process to provide exceptional customer service and resolve technical issues. if you have a tech background, excellent communication skills, and a problem-solving mindset, this role is for you!

key responsibilities:
customer assistance & issue resolution: provide technical support and troubleshoot customer queries
documentation: accurately log and update customer interactions and resolutions
end-to-end resolution: ensure effective and timely problem-solving to enhance customer satisfaction
collaboration: work with internal teams to resolve escalated issues efficiently

required skills & qualifications:
technical knowledge: experience in handling tech-related queries and troubleshooting
communication skills: excellent verbal and written english proficiency
experience: minimum 6 months in a technical support role
adaptability: ability to work in a rotational shift environment
customer-centric approach: strong problem-solving and interpersonal skills

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Keyskills:   customer support technical support international call center communication skills technical helpdesk