Associat Customer Service Job In Dreams
- Dreams Solutions
- 2 to 4 Yrs
- Gwalior
- 11 months ago
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Job Description
We Are Hiring
Associat Customer Service
Key Responsibilities and Tasks:
Branch Operations and Administration:
Manage daily operations and administration of the branch, ensuring adherence to bank policies and procedures.
Customer Service:
Provide high-quality service delivery to customers, both internal and external, striving for best-in-class service.
Data Management:
Handle data entry of application forms, create customer IDs and accounts, and perform KYC checks and document verification.
Cash and Clearing Transactions:
Manage cash and clearing transactions effectively.
Compliance and Risk Management:
Work as a business partner in implementing operational and regulatory practices, including compliance, lending operations, and operational risk.
Process Improvement:
Oversee quality initiatives, optimize processes, and improve TAT and SLAs through automation and digitization.
Customer Acquisition and Relationship Management:
Acquire new customers for current and savings accounts, identify potential customers, and maintain long-term relationships.
Sales and Revenue Generation:
Assess client needs, identify cross-selling opportunities, and generate new revenue streams.
Livelihood and Community Development:
Provide support for livelihood advancement and community development initiatives.
Feedback and Reporting:
Provide regular feedback to senior management on customer requirements and potential opportunities.
Compliance:
Ensure adherence to sales compliance and SOPs defined by the organization
Employement Category:
Employement Type: Full timeIndustry: BankingRole Category: Investment Banking / M&AFunctional Area: Not SpecifiedRole/Responsibilies: Associat Customer Service Job In DreamsContact Details:
Company: Dreams SolutionsLocation(s): Gwalior
Keyskills: cash transactions service delivery operations customer service operations banking branch cash handling branch operations
Dreams Solutions
Company ProfileDreams Solution Thanks & Regards,Khushboo Mittal Sr. HR- Executive Contact No - 8982050507. Mail id - jobs11@dreamsplacement.comCompany Info
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