Customer Service Team Leader Job in Hunt @ Multitech Solutions It

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Customer Service Team Leader Job in Hunt

Multitech Solutions It
3 to 7 Yrs
Mumbai
11 months ago
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Job Description

Key Responsibilities: Lead and supervise a team of customer service representatives. Monitor daily operations and ensure compliance with banking regulations. Train and develop team members, conduct performance reviews and provide feedback. Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met. Handle escalated customer complaints and provide resolutions. Stay updated on Unity Banks products, policies, and services. Identify and implement process improvements for better efficiency. Prepare reports on team performance, customer service metrics, attrition, and shrinkage. Key Skills & Competencies: Strong leadership and team management skills. Excellent communication and problem-solving abilities. Ability to work under pressure and make quick decisions. Qualifications & Experience: Bachelors degree in Business, Finance, or a related field. 3-5 years of customer service experience, preferably in banking. Previous experience in a leadership or supervisory role. Knowledge of banking processes and customer service standards. Proficiency in CRM software and MS Office. Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person Speak with the employer +91 hidden_mobile,

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Customer Service Team Leader Job in Hunt

Contact Details:

Company: Hunt Mantra
Location(s): Mumbai

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Keyskills: Team management MS Office Problemsolving

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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MULTITECH SOLUTIONS IT SERVICES

Customer Service Team Leader Job in Hunt @ Multitech Solutions It

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