Customer Support Team Lead @ SuperSeva

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Customer Support Team Lead

SuperSeva
8 - 13 years
Bengaluru
9 months ago
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Job Description

Key Responsibilities:

Team Management:

Lead, mentor, and manage a team of helpdesk staff.

Schedule shifts and ensure adequate staffing levels.

Conduct performance evaluations and provide feedback.

Helpdesk Operations:

Oversee the day-to-day operations of the helpdesk.

Ensure all helpdesk tickets are logged, prioritized, and resolved in a timely manner.

Develop and implement helpdesk policies and procedures.

Customer Service:

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Head - Customer Success
Employement Type: Full time

Contact Details:

Company: SuperSeva
Location(s): Bengaluru

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Keyskills: customer service team lead Team Management Escalation Management Infrastructure Management Team Leading Customer Satisfaction SLA Management

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₹ 4-5.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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SuperSeva

www.superseva.com

Customer Support Team Lead @ SuperSeva

Home > Customer Success