US mortgage || Bankruptcy || Team Leader
- Cognizant
- 7 - 10 years
- Hyderabad
- 11 months ago
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Job Description
Role & responsibilities:
- Interact with client stakeholders and ensure KPI delivery.
- Prepare and review weekly, daily, and monthly reports with clients.
- Ensure team members meet productivity and quality targets; recommend corrective actions for underperformers.
- Resolve daily operational, administrative, and technical issues.
- Manage and respond to client escalations promptly.
- Conduct legal research on bankruptcy laws and regulations.
- Submit reports accurately and on time.
- Review and revise quality and productivity targets monthly.
- Ensure completion of all required trainings for self and team; nominate for additional trainings.
- Keep management informed of team needs, staffing, and performance issues.
- Conduct training for new hires as needed.
- Mentor Bankruptcy associates and assist with scheduling, meetings, and training.
- Assist associates with escalated accounts and ensure timely resolution.
- Be available to assist Bankruptcy associates.
- Meet daily productivity metrics.
- Perform quality reviews for new hires and existing employees.
- Assist with investor, insurer, and client reporting requests.
- Act as the point of contact for new hires and existing employees.
- Perform additional projects and duties as assigned by management.
Preferred candidate profile
- Graduate in any discipline
- 4-5 years of experience in BPO, specifically in the US Mortgage Bankruptcy domain
- Minimum of 2 years in a team handling role
- Prioritizing and time management
- Planning and organizing skills
- Good knowledge of MS Office
- Flexibility to work in different shifts
- Acceptability by the team
- Good written and verbal communication
- Knowledge of the US Mortgage Industry, specifically Bankruptcy
- Ability to meet goals and deadlines in a fast-paced environment.
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: LendingRole: Lending - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: US mortgage Team Leading Bankruptcy Excellent Communication Skills
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