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Supervisor, Customer Experience @ Conduent

Home > Customer Success

 Supervisor, Customer Experience

Job Description

 Job Track Description: 
  • Assists others in achieving goals.
  • Broad technical expertise and industry knowledge.
  • Ability to manage hiring and termination actions and training for multiple employees.
  • Manages performance appraisals and pay reviews for team members.
  • Accountable for functional, operational, and program management.

    •  General Profile. 
  • Supervises daily tasks of the business, technical support and production teams
  • Responsible for team results
  • Works within established precedents and practices.
  • Evaluates and organizes information to solve for problems and challenges
  • Ability to work without supervision.

    •  Functional Knowledge 
  • Comprehensive understanding of processes, procedures, systems, and concepts.

    •  Business Expertise 
  • Ability to coordinate team efforts to achieve overall company and client goals.

    •  Impact 
  • Directly impacts the quality of services provided
  • Supports and trains team members to impact end user experiences

    •  Leadership 
  • Provides supervision including coaching and quality checks to support associate progress

    •  Problem Solving 
  • Solves problems and evaluates possible solutions using past technical experience.

    •  Interpersonal Skills 
  • Strong communication skills to share ideas and information.

    •  Responsibility Statements 
  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches and gives feedback to team members to enhance performance.
  • Shares processes and business updates with the team.
  • Supervises the team to identify coaching opportunities.
  • Recommends training interventions when necessary.
  • Outlines best practices for associate growth and improvement.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
    • Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to******A@co*****t.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

    Job Classification

    Industry: BPM / BPO
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success
    Role: Customer Success Associate
    Employement Type: Full time

    Contact Details:

    Company: Conduent
    Location(s): Visakhapatnam

    + View Contact

    Keyskills:   quality analysis technical support quality assurance call monitoring customer experience process training project management team management quality control customer service team handling training quality monitoring team leading

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    Conduent

    Conduent €“ a $6 billion company that supports the world€™s largest brands €“ offers a stable environment, solid benefits, and startup attitude that lets you map your own future. Here you€™ll be a hero to people around the world when they need one the most. Conduent is proud to of...

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