Non Voice Customer Service Executive @ Hexaware Technologies

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Non Voice Customer Service Executive

Hexaware Technologies
0 - 3 years
Mumbai
8 months ago
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Job Description

Process: Conectar

Location: Loma IT Park (Ghansoli)

Role & responsibilities:

Role: Engage with patients via chat, providing timely and accurate responses on healthcare services, medical information, and appointment scheduling. Disseminate clear and concise information on health conditions, treatments, and procedures, ensuring privacy compliance. Resolve patient concerns, escalate complex cases to healthcare professionals, and ensure follow-up on unresolved queries.

Responsibilities:

Engage with patients via chat, providing timely and accurate responses on healthcare services, medical information, and appointment scheduling.

Disseminate clear and concise information on health conditions, treatments, and procedures, ensuring privacy compliance.

Resolve patient concerns, escalate complex cases to healthcare professionals, and ensure follow-up on unresolved queries.

Maintain patient confidentiality and data security in compliance with HIPAA or relevant regulations.

Collaborate with healthcare professionals to ensure accuracy in the information provided.

Monitor chat queues and manage multiple conversations simultaneously.

Document patient interactions and maintain accurate records for future reference.

Provide empathetic and compassionate service to all patients.

Preferred candidate profile

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills: Fluent English Non Voice Process Chat Process Typing Speed International Chat Process

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₹ 50,000-2.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

Non Voice Customer Service Executive @ Hexaware Technologies

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