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Manager/Senior Manager - Service Delivery @ Aeries Technology

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 Manager/Senior Manager - Service Delivery

Job Description


About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com About Business Unit
Corporate BU Roles and Responsibility
  • Position/Title Manager / Sr. Manager / Director - Service Delivery Experience10-15 years Department Service Delivery LevelFull-time Location Bangalore Shifts (if any) 11:30 AM Onwards (To be flexible as per the business needs) About Us Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty , functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com/careers / Key Responsibilities
  • Strategic Delivery Oversight Lead and manage the end-to-end service delivery lifecycle across multiple business domains, ensuring alignment with organizational goals and client expectations.
  • Operational Excellence Drive continuous improvement initiatives by leveraging Lean, Six Sigma, and other quality management tools to streamline operations and reduce cost-to-serve.
  • Client-Centric Execution Build and maintain high-touch relationships with clients and stakeholders; ensure SLA adherence, quality control, and exceptional service experience.
  • Team Leadership Manage Teams assigned to different projects being a liaison and subject mater expert to consult on best practices to ensure expected delivery quality from people assigned to the project.
  • Service Innovation Identify and implement new service delivery models and technologies that improve turnaround time, reliability, and cost-efficiency.
  • Consulting & Transformation Provide strategic advisory to internal and external stakeholders on operational design, transformation, and scalability initiatives.
  • Metrics & Performance Establish KPIs and dashboards to monitor performance, identify trends, and guide data-driven decisions.
  • Cross-functional Collaboration Work closely with Sales, Product, Technology, HR, and Finance to ensure integrated service delivery and post-sales support.
  • Risk & Compliance Ensure service delivery adheres to all regulatory, compliance, and risk management standards relevant to each industry vertical.
    • Key Skills & Competencies
  • Proven expertise in service delivery, operations management, and consulting across multiple industries
  • Deep understanding of process excellence methodologies (Lean, Six Sigma, ITIL, etc.)
  • Strong leadership in global service environments with experience managing teams across geographies
  • Skilled in strategic planning, transformation, and stakeholder engagement
  • Adept in ERP, CRM, and automation platforms (e.g., SAP, Salesforce, Oracle, RPA tools)
  • Strong communicator with a client-first approach and a passion for execution excellence

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Service Delivery
    Role: Service Delivery Manager
    Employement Type: Full time

    Contact Details:

    Company: Aeries Technology
    Location(s): Bengaluru

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    Keyskills:   Service Delivery Lean Six Sigma SAP ITIL Oracle RPA tools Salesforce

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    Aeries Technology

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