International Technical Support - Chat
- Movate
- 1 - 4 years
- Chennai
- 8 months ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
Greetings from Movate formerly known as (CSS Corp)!!
We are hiring for International Technical Support - Non-Voice process.
Interested candidates can drop your resume to this number or email your resume.
Rubini HR ( whatsapp at 8825490*** between 11.00 AM to 8.00 PM) or write a mail to
( Ru****************n@mo***e.com)
Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication)
Designation - Technical support Engineer.
Shift Timing - US Shift
Work location - Ambit IT park Ambattur , Chennai.
Qualification:
Any graduate can apply(Graduation / Degree Mandatory)
Roles and Responsibilities
- Looking for candidates with Good communication skill for technical support
- Candidate should be flexible to work in US Shift (Rotational night shifts).
- Candidate should be good in English communication.
- Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
- Any experience who are willing to work with technical process can also apply.
- Candidates with International Technical Chat experience is preferred.
Essential Functions:
- Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity/performance goals
Provide world class Customer Support by delivering service.
Desired Candidate Profile**
- 1-6 years of experience in international technical support or network support role.
- Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred
- Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: Movate TechnologiesLocation(s): Chennai
Keyskills: Live Chat Chat Process International BPO Blended Process Customer Service Client service Solving Queries International Chat Process Customer Support CSE Customer Care Dual Chat Web Chat Customer Handling
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Movate
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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