OEM Server Support @ GAVS Technologies

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OEM Server Support

GAVS Technologies
4 - 9 years
Pune
7 months ago
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Job Description

Scope of Activities:

Mandatory Skill Sets- Wintel, Lenovo, IBM, Dell

Provide remote technical assistance and design consultation.
Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Use multiple applications to manage cases, document and troubleshoot.
Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
Monitor open tickets for new communication or action requirements.
Engage and assist field engineers with hardware replacement procedure.
Escalate cases according to severity or type based on internal procedures.
Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.
Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: GAVS Technologies
Location(s): Pune

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Keyskills: Dell Server Ibm Servers HP Servers

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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GAVS Technologies

Gavs Technologies Private Limited GAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation through infrastructure solutions. Our services include automation led infrastructure services, enabled by smart machines, DevOps & predictive analytics....

OEM Server Support @ GAVS Technologies

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