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OEM Server Support @ GAVS Technologies

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 OEM Server Support

Job Description


Scope of Activities:

Mandatory Skill Sets- Wintel, Lenovo, IBM, Dell

  • Provide remote technical assistance and design consultation.
  • Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Use multiple applications to manage cases, document and troubleshoot.
  • Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
  • Monitor open tickets for new communication or action requirements.
  • Engage and assist field engineers with hardware replacement procedure.
  • Escalate cases according to severity or type based on internal procedures.
  • Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.
  • Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: GAVS Technologies
Location(s): Pune

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Keyskills:   Dell Server Ibm Servers HP Servers

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GAVS Technologies

Gavs Technologies Private Limited GAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation through infrastructure solutions. Our services include automation led infrastructure services, enabled by smart machines, DevOps & predictive analytics....