Hotel Manager
- OYO
- 1 - 3 years
- Madurai
- 9 months ago
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Job Description
Role & responsibilities
- Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
- Identify gaps and conduct necessary staff training regularly
- Ensure adherence to Company SOPs & compliance policies, as applicable
- Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
- Drive guest experience, and handle escalations through stakeholder management
- Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
- Ensure Daybook adoption for operations management
Preferred candidate profile
- Excellent communication & interpersonal skills
- Strong command over English and resp. regional language
- Proficiency in using industry relevantsoftware and computer applications
- In-depth knowledge of industry best practices, standards & safety regulation
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Hotel / General ManagerEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Madurai
Keyskills: Hotel Operations Hospitality Management Hotel Management Front Office Management Front Office Operations Guest Handling Guest Relations Guest Relationship Management
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OYO
OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full stack technology that increases earnings and eases operations. Bringing affordable and trusted accommodation that guests can book instantly.
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