IT Service Desk
- C Cube Consultants
- 0 to 4 Yrs
- 6 months ago
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Job Description
- As an IT Service Desk Agent, you will play a crucial role as the primary point of contact for internal customers, delivering technical support and resolving IT-related issues promptly and professionally. Your key responsibilities will include responding to IT requests via various channels like phone, email, and the ticketing system. You will be tasked with providing troubleshooting and support for hardware, software, and network problems while ensuring efficient resolutions and documenting all interactions in the ticketing system. Collaboration with internal IT teams will also be essential for resolving complex technical issues. Additionally, your role will involve participating in training sessions to enhance your knowledge of new technologies and products, ultimately contributing to meeting or exceeding service level agreements (SLAs) for response and resolution times. To excel in this position, you should possess excellent technical expertise in IT systems encompassing hardware, software, and networking. Strong problem-solving and analytical skills are crucial, along with exceptional communication and customer service abilities. The ability to thrive in a fast-paced environment and familiarity with IT service management tools will be advantageous. This full-time role is suitable for graduates and fresher candidates, requiring on-site presence as the work location. Join our team and be a part of a dynamic IT environment where your skills and knowledge will be valued and developed.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: IT Service DeskContact Details:
Company: C Cube ConsultantLocation(s): Coimbatore,+ View Contact
Keyskills: hardware software networking analytical skills communication customer service problemsolving
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